Customer Service

Customer Service Policy

The mission of tfo.com.au is to give to you a wide range of tfo.com.au materials, to provide up to the minute and accurate information, and to offer services and products desired. In fulfilling this mission the tfo.com.au site strives to act as the most convenient point of access for the needed materials and information and to actively seek to make community members and organizations aware of tfo.com.au products and services.

In fulfilling its mission, the tfo.com.au strives at all times to provide excellence in customer service. Excellence in customer service means that educated and knowledgeable providers are ready to assist viewers in finding the materials and services they want and need. Excellence in customer service also means that the providers will try to offer services in a fair manner that treats everyone with courtesy and respect and asks for courtesy and respect in return.

The following elements are emphasized in providing public service:

1. tfo.com.au providers will treat every patron with equal respect and every request with equal importance.
2. Courtesy and attention to the needs of the tfo.com.au user will be the key to all interactions. providers will try to be flexible in meeting tfo.com.au viewers’ needs. Whenever possible, judgment calls will be made in the viewers’ favor.
3. Skilled tfo.com.au providers will use their knowledge of tfo.com.au resources to fulfill requests in a timely manner or else present alternatives when requests cannot be met immediately.
4. tfo.com.au rules and procedures exist to make tfo.com.au resources available on an equitable basis. If anyone has a question about why tfo.com.au has a policy or if the purpose of a policy is not understood, an explanation should be provided or else referred to a supervisor or the director of tfo.com.au.
5. The ultimate goal of tfo.com.au is to meet tfo.com.au viewers’ expectations for service while fulfilling the tfo.com.au’s mission. Any comments are welcome regarding how well those expectations are being met.

Ethics:
All tfo.com.au viewers deserve equal consideration and dignity for their requests for tfo.com.au providers will seek to carry out the mission of tfo.com.au in a way that provides optimum service to all.

tfo.com.au providers recognize the confidentiality rights of tfo.com.au viewers. As a result, tfo.com.au providers will not reveal the identity of people usingtfo.com.au materials to a third party nor will tfo.com.au providers reveal the items checked out on another patron’s make up.